IT Support Analyst
Pushpay Redmond, WA
Security verification
Pushpay Redmond, WA
Pushpay Redmond, WA
2 weeks ago 71 applicants
See who Pushpay has hired for this role
Security verification
Save job
Welcome back
Sign in to save IT Support Analyst at Pushpay.
- Report this job
About This RoleThe primary responsibility of the IT Support Analyst is to provide technical support to end-users of Pushpay, assisting them with hardware and software issues and resolving technical problems in a timely and efficient manner. This role will be a vital resource in maintaining user productivity, troubleshooting system errors, and contributing to a positive technology-driven work environment. The IT Support Analyst will play a crucial role in ensuring the smooth functioning of our organization's IT operations and serving the core IT needs of our associates.
Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.
Benefits And Compensation
- 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
- 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
- 401K match
- 12 paid Company Holidays
- 2 paid Volunteer Time Off days
- 15 days PTO, to start, increases with tenure and seniority
- Paid parental and adoption leave
- Compensation Range: $51,171 - $64,200, depending on location
Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.What You'll Do
- End-User Support: Provide first-level technical support to end-users across the organization, both remotely and in-person. Address and resolve IT-related issues, including hardware, software, and network problems, ensuring minimal disruption to daily operations.
- Incident Management: Monitor and manage the IT ticketing system, prioritize and escalate support requests as required, and maintain detailed records of incident resolutions. Strive to meet defined service level agreements (SLAs) for response and resolution times.
- Software Installation and Configuration: Assist in the installation, setup, and configuration of software applications on user devices, ensuring compatibility and proper functionality.
- Hardware Deployment: Assist with the procurement, setup, and deployment of desktops, laptops, and mobile devices. Ensure proper installation and configuration to meet business needs. Conduct routine maintenance on computer systems, peripherals, and other IT equipment to optimize performance and extend their lifespan.
- System Administration: Assist in managing and maintaining various IT systems and SaaS tools, including user account management, access controls, and system configurations.
- Network Support: Assist with basic network troubleshooting, including connectivity issues, IP configurations, and assisting users with wireless access.
- Documentation: Create and update technical documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate knowledge sharing and support continuous improvement.
- Employee Onboarding/Departures: Provide an amazing experience for onboarding new associates, as well as departing ones. Provision equipment, conduct orientation sessions and ensure new associates are supported during onboarding. Support exiting employees with returning of equipment and closing out of accounts.
- Security Compliance: Collaborate with the IT SaaS Ops team to ensure adherence to company security policies and assist in implementing security measures to protect sensitive data.
- IT Asset Management: Track and manage IT assets, including inventory, procurement, and disposal, ensuring compliance with company policies and industry standards.
- Collaborative Team Player: Work closely with other IT team members, sharing knowledge and best practices to enhance the overall effectiveness of the IT department.
SkillsWhat You Bring
- Solid understanding of desktop operating systems (e.g. macOS and Windows)
- Strong understanding of common software applications (e.g., Google Workspace, Slack, Microsoft Office, web browsers)
- Basic knowledge of SaaS tooling and management
- Basic understanding of network infrastructure concepts and how to troubleshoot issues (eg. TCP/IP, DNS, DHCP, Ethernet, Wi-Fi)
- Basic understanding of equipment life-cycle management
- Familiarity with hardware components, troubleshooting techniques, and printer support.
- Basic understanding of deployment concepts and mobile device management
- Strong problem-solving skills with a customer-focused approach
- Able to resolve issues remotely and without direct access to customer hardware
- Excellent communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner.
- Detail-oriented and organized, with the ability to manage multiple tasks and priorities effectively.
- Self starter with a strong work ethic and the ability to work with minimal supervision and alone when necessary
- A team player with a positive attitude and the willingness to learn and grow within the role.
Minimum Experience
- 1-3 years of hands-on experience working in an end-user desktop support role or computer operations environment
Preferred Experience
- 2+ years experience using Google Admin Console or MS Active Directory
- 1+ years experience using JAMF or other MDM solution
- 1+ years experience using Okta or other SSO solution
- 1+ years experience imaging, deploying, and recycling hardware
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.
About PushpayPushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Pushpay by 2x
See who you know
Get notified about new Information Technology Support Analyst jobs in Redmond, WA.
Sign in to create job alert
Similar jobs
-
Technical Support Specialist
Technical Support Specialist
VendNovation, LLC
Redmond, WA
-
Technical Support Analyst Tier-2
Technical Support Analyst Tier-2
SRI Tech Solutions Inc.
Everett, WA
-
Technical Support Specialist - Minecraft
Technical Support Specialist - Minecraft
Mojang Studios
Redmond, WA $91,800.00 - $195,000.00
-
Technical Support Specialist
Technical Support Specialist
Akkodis
Seattle, WA
-
Service Desk Analyst
Service Desk Analyst
Breville | Sage
Seattle, WA $65,000.00 - $75,000.00
-
Technical Support Engineer
Technical Support Engineer
Synology
Bellevue, WA
-
IT Technical Support Specialist II
IT Technical Support Specialist II
Northwest Kidney Centers
Seattle, WA
-
Technical Support Analyst
Technical Support Analyst
EV.Careers
Renton, WA $75,100.00 - $112,300.00
-
Senior Service Desk Analyst
Senior Service Desk Analyst
Insight Global
Kent, WA $28.50 - $30.00
-
Lab Computing Analyst / IT Support
Lab Computing Analyst / IT Support
Trispoke Managed Services Pvt. Ltd.
Bothell, WA
-
Technical Support Engineer
Technical Support Engineer
Carbon Robotics
Seattle, WA $83,182.00 - $128,099.00
-
Technical / Deskside Support III
Technical / Deskside Support III
V-Soft Consulting Group, Inc.
Kirkland, WA
-
Technical Support Engineer
Technical Support Engineer
eTeam
Redmond, WA
-
IT Services Manager (Manager 1, Exempt)
IT Services Manager (Manager 1, Exempt)
Seattle Municipal Court
Seattle, WA $43.89 - $65.83
-
Technical Support Engineer
Technical Support Engineer
Flow International
Kent, WA
-
Technical Support Engineer
Technical Support Engineer
Shape Technologies Group
Kent, WA
-
Cloud Support Analyst
Cloud Support Analyst
Accenture Federal Services
Redmond, WA $73,300.00 - $126,800.00
-
Technical Customer Service Associate, AWS Support Social Media
Technical Customer Service Associate, AWS Support Social Media
Amazon Web Services (AWS)
Seattle, WA
-
Technical Editor, AWS Support
Technical Editor, AWS Support
Amazon Web Services (AWS)
Seattle, WA
-
Tech Support(Access Control/Management Admin)
Tech Support(Access Control/Management Admin)
West500 Partners
Seattle, WA
-
IT Product Analyst II
IT Product Analyst II
Weyerhaeuser
Seattle, WA $79,300.00 - $119,000.00
-
Information Technology Support with Security Clearance
Information Technology Support with Security Clearance
ClearanceJobs
King County, WA
-
Infrastructure - Technical / Deskside Support III
Infrastructure - Technical / Deskside Support III
Alpha Consulting Corp.
Kirkland, WA $22.00 - $26.00
-
Business System Analyst
Business System Analyst
Randstad USA
Seattle, WA $50.00 - $55.00
-
Technical Support Engineer - Portuguese or Spanish Speaking
Technical Support Engineer - Portuguese or Spanish Speaking
Salesforce
Bellevue, WA $80,700.00 - $140,900.00
-
Senior HPC DGX Systems Technical Support Engineer
Senior HPC DGX Systems Technical Support Engineer
NVIDIA
Redmond, WA $104,000.00 - $195,500.00
People also viewed
-
Application Analyst II - EPIC Beacon
Application Analyst II - EPIC Beacon
Fred Hutch
Seattle, WA $93,100.80 - $139,630.41
-
Senior Engineer, Technical Support
Senior Engineer, Technical Support
Pegasystems
Seattle, WA
-
Technical Editor, AWS Support
Technical Editor, AWS Support
myGwork - LGBTQ+ Business Community
Seattle, WA
-
Technical Customer Service Associate, AWS Support Social Media
Technical Customer Service Associate, AWS Support Social Media
myGwork - LGBTQ+ Business Community
Seattle, WA $31,900.00 - $65,000.00
-
Application Analyst II - EPIC Beacon
Application Analyst II - EPIC Beacon
Fred Hutch
Seattle, WA
-
Public Records Analyst
Public Records Analyst
Lake Washington School District
Snohomish, WA
-
Remote Hospital Financial Support Analyst
Remote Hospital Financial Support Analyst
Clinical Management Consultants
Bellevue, WA
-
IT Services Manager (Manager 1, Exempt)
IT Services Manager (Manager 1, Exempt)
Seattle Municipal Court
Seattle, WA $43.89 - $65.83
-
Summer Technical Support(s) - 2024
Summer Technical Support(s) - 2024
Bellevue School District
Bellevue, WA
-
Tech Support(Access Control/Management Admin)
Tech Support(Access Control/Management Admin)
Dice
Seattle, WA
Similar Searches
- Support Analyst jobs 81,914 open jobs
- Desktop Support Analyst jobs 5,705 open jobs
- Senior Support Analyst jobs 18,951 open jobs
- Information Technology Analyst jobs 500,113 open jobs
- Service Desk Analyst jobs 4,716 open jobs
- System Technologist jobs 36,232 open jobs
- Technology Expert jobs 475,317 open jobs
- System Support Technician jobs 6,276 open jobs
- System Support Analyst jobs 11,586 open jobs
- User Support Analyst jobs 5,682 open jobs
- Information Technology Support Specialist jobs 6,627 open jobs
- Information Technology Support Technician jobs 6,298 open jobs
- Network Support Analyst jobs 15,126 open jobs
- Network Operations Center Analyst jobs 25,415 open jobs
- Information Technology Technician jobs 10,864 open jobs
- Information Technology Assistant jobs 56,900 open jobs
- Service Desk Engineer jobs 2,330 open jobs
- Technology Analyst jobs 95,129 open jobs
- SAP Support Analyst jobs 9,384 open jobs
- Infrastructure Specialist jobs 42,707 open jobs
- Document Developer jobs 430,141 open jobs
- Information Assurance Analyst jobs 3,833 open jobs
- Support Technician jobs 69,478 open jobs
- Network Support Specialist jobs 20,805 open jobs
- Support Supervisor jobs 59,722 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More